Refund rule: a refund is considered only when payment is successfully captured but the paid verification cannot be completed because of an eligible technical/system/API failure.
Eligible cases
- Payment is confirmed as successful, but a server/network/provider authentication or service outage prevents the verification from being executed.
- A paid request cannot proceed because protected verification data becomes unavailable due to a technical fault after successful payment.
- A payment/order mismatch or similar technical integrity check prevents the paid verification from being initiated.
Not eligible
- The verification runs and returns an invalid, not-found, inactive, mismatch, no-match, employment-not-found or other completed validation result.
- You enter incorrect information and the provider processes that request.
- You change your mind after a successful payment once the verification has been initiated or completed.
- A free service such as IFSC has no paid fee to refund.
How to request review
Keep the order ID shown after payment. Email info@erentagreement.com or call +91 7378861163 with the order ID. Our admin dashboard records paid technical failures for review. Marking an order internally as approved/refunded does not itself initiate a gateway refund; refund processing is handled separately.
Processing time
Once approved and initiated, the final credit timeline depends on the payment method, Cashfree and the customer's bank/payment provider.